Asked Questions
Do you sub-contract your work or are you actually a Company?

No, we do not sub-contract for the services we offer. We are a Registered Limited company with companies’ house. More details can be found here. If however, we are requested to provide services outside our remit, we are happy to use our vast network of communications to make sure the whole process is as stress and pain-free as possible for you.

What should I do when a death occurs?

If the death is expected and occurs at home:

Contact the deceased’s doctor and inform them of the death

Once the doctor has given permission to move the deceased, you may contact us and we will aim to be with you within 1 hour, to move the person who has died into our care

The doctor will issue the Medical Certificate of Cause of Death to the family representative for registration purposes

If the death occurs at a Nursing Home:

If a resident dies in a nursing home the GP (or qualified nurse on duty) can verify death

The GP will issue a medical certificate for the family to collect which will allow them to register

Most nursing homes will record the resident’s funeral wishes on their care plan. This will specify the chosen Funeral Director and whether the deceased wanted a cremation or a burial.

Once called, we will remove the deceased into our care

If the death occurs in Hospital:

If death occurs at the hospital, then the Doctors and Nurses will liaise with the hospital Bereavement Office, who will arrange all the appropriate paperwork on your behalf.

In cases of sudden and unexpected death:

If a death is unexpected then dial 999 and request an ambulance and police immediately, explaining the circumstances. In the event of an unexpected death occurring, then a coroner may become involved and may order a post-mortem to be carried out to establish an accurate cause of death. The coroner’s officer will keep you informed should this be the case and will liaise with us.

Where is my loved one taken after they die?

In cases where the Coroner is required to investigate the death, the deceased will be taken to a Hospital or mortuary until a post-mortem examination is completed.  If the death is expected the Funeral Director will collect the deceased from the place of death and transport them to the appropriate chapel of rest, pending the arrangement of the funeral. We will be here to help and guide you throughout the process.

Can I arrange a funeral before the death registration?

Yes, once the deceased’s death has been certified, call your local branch and our experienced staff will guide you through the process of arranging the funeral. The only exception is when the Coroner has indicated that he intends to hold a full inquest into the circumstances surrounded the death.

Can anyone register the death if I’m too mentally drained?

A relative

A person present at the death

The occupier (i.e. Matron, superintendent)

The person arranging the funeral

What do I need to register a death?

Call the registry office to make an appointment – you will need to take the following with you:

  • Death Certificate of the deceased
  • Medical card (if available) of the deceased
  • Birth certificate & information regarding date of birth (if available) of the deceased
  • Some money to pay for copies of the death certificate required to administer the deceased’s estate.
What information is required by the registrar?

The Registrar will ask for the following information:

  • Date and place of death
  • Full name of deceased (maiden name if applicable)
  • Date and place of birth
  • Occupation and home address
  • If married, full name and occupation of surviving spouse.

The registrar will then issue you a green form which you should give to the Funeral Director to proceed with the funeral arrangements. You are also entitled to one copy of the Death Certificate. Additional copies can be purchased.

Burial or Cremation? I am confused..


Approximately 75% of funerals in the UK involve cremation and in the majority of cases, this tends to be less expensive than a burial. Generally, the cremated remains (often referred to as “ashes”) are available within 24 hours of cremation and we would usually collect these for you, pending your decision on their final place of rest. It does however also always depend on your country of origin and religion.


There are three general options surrounding burial; in a churchyard, in a civil cemetery or in a natural burial ground. In each case the regulations are slightly different.


Many local churchyards are already full and can only accept new burials where the families already own an existing grave and there is still room for a further interment. The deceased will usually need to have resided/died in the parish to qualify to be buried in a churchyard. It is not generally possible to pre-purchase or reserve a burial plot in a churchyard and no grave deed is issued, as the plot remains the property of the church.

You should be aware that the rules and regulations concerning certain types of memorials/headstones allowed in churchyards are different and are often restrictive.


Graves in cemeteries may be purchased before death or at the time of death and this usually confers an exclusive right of burial for a period of time

Extra fees may be payable if the person who has died was residing outside the local area. Please be aware these can become very expensive at either double, treble, quadruple or even five times the normal fees for a local resident, depending on the cemetery concerned.

Cemeteries are more flexible on the type of memorial/headstone you can have and this generally will allow a much wider choice on the type and size of stone, style and colour of font for engraving and the colour of the stone itself.

Need Assistance with funeral Planning?

And want to know whether it is possible & feasible?
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